Shipping policy

Velvet Playground Shipping Policy

We pack every order with care, charm, and a little fringe. Here’s what to expect when your pieces head your way:

📦 Processing Time Orders typically ship within 3–5 business days. During high-volume drops or holidays, please allow a little extra time—we promise it’s worth the wait.

🚚 Shipping Methods

We keep shipping simple and soulful. A flat-rate shipping fee is applied based on your order total, making checkout easy and transparent. Orders over $150 ship free—because big love deserves a little bonus.

All packages are sent via standard shipping, with rates calculated by dollar amount, not weight.

📍Tracking Your Order Once your order ships, you’ll receive a tracking number via email. Keep an eye out—it’s almost time to style.

📬 Delivery Issues Velvet Playground is not responsible for lost, stolen, or delayed packages once they’ve been handed off to the carrier. If your package is marked as delivered but missing, please contact the carrier directly.

🌎 International Shipping We currently ship within the U.S. only.